At Offtag, we aim to deliver your orders quickly and safely. Please read our Shipping and Delivery Policy to understand how we handle order processing and delivery timelines.
1. Order Processing
- All orders are processed within 1–3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In case of any unexpected delay (such as stock unavailability or address verification), our team will contact you via email or phone.
2. Delivery Timelines
- Delivery times depend on your shipping location, but typically take 3–7 business days within India after dispatch.
- Remote or rural areas may experience slightly longer delivery times.
3. Shipping Confirmation & Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
- You can use this link to track your order’s status in real time through our courier partner’s website.
4. Delays & Responsibility
While we strive to ensure timely delivery, please note that Offtag is not responsible for delays caused by:
- Courier partner issues
- Incorrect or incomplete shipping addresses
- Natural calamities or weather conditions
- Political disruptions, strikes, or other unforeseen events
We appreciate your patience and understanding in such situations.
5. Order Tracking Support
If you experience any issues with your shipment or tracking, please reach out to us at:
Email: offtagcloths@gmail.com
Instagram: @offtag.cloths
Thank you for shopping with Offtag! We’re committed to ensuring your order reaches you safely and on time.